Purchase Guide

1. Order Guide

• Customers can place orders directly through the official website of Ms Kim Bird’s Nest, or contact us via hotline: 0392047979, Zalo, or email: mskim.bnest@gmail.com.
• All products are described in detail with ingredients, weight, and clear illustrative images for customers to review before making a decision.

2. Order Confirmation

• After placing an order, customers will receive an email or message confirmation from Ms Kim Bird’s Nest.
• If you need to adjust or add information to your order, please contact our hotline immediately for support.

3. Pricing and Payment

Product prices displayed on the website are listed prices, including value-added tax (VAT).

Flexible payment methods:

• Online payment via bank transfer.
• Cash on delivery (COD).

4. Return/Exchange Policy

Ms Kim Bird’s Nest commits that products match the described quality. If any defects are found during use or the product does not match the description, customers may request a return or exchange.

5. Shipping Policy

• Nationwide delivery within 2–5 working days (depending on location).
• Free shipping for orders from 1,000,000 VND and above.
• For remote or mountainous areas, delivery time may be longer.

6. Customer Information Security

• All customer personal information is kept strictly confidential and only used for order processing or customer care purposes.
• Customer information will not be shared with third parties unless required by law.

7. Quality Commitment

• Ms Kim Bird’s Nest ensures that all products are carefully selected, safely processed, and meet the highest quality standards.
• This is a key commitment to bring maximum satisfaction to customers